Although the world looks different in 2020, Rematec and Kemény Boehme & Company (KBC) regard remanufacturing to be an important instrument of after-sales. In the second edition of the exclusive Global Remanufacturing Benchmark (GRB), both organisations have gained insights into remanufacturing trends, developments and challenges. The survey was conducted before and during Rematec Amsterdam (June 2019) and Rematec Asia in Guangzhou, China (October 2019), which allows us to take a closer look at the situation in the European and Asian markets before Covid-19 shook the world. We’ll have a series of articles about industry players and challenges, markets, products and processes, core management, quality and marketing & sales. Today part 5: Quality.
Quality
There are different ways to guarantee quality to the customer. While the one- year warranty is the most frequently chosen solution (67%), some remanufacturers also offer more than 2-years warranty (8%) or waive it completely (8%). (See figure 1).
Fig. 1: Warranty periods
To ensure the technical functionality of the remanufactured products, responsibility, there are defined responsibilities within the remanufacturing companies. In this context, various functions and departments are responsible for technical release of remanufactured parts, most commonly the quality department (29%) and / or the after sales department (26%). (See figure 2).
Fig. 2: Departments responsible for technical release
Technical functionality is most commonly standardised (85%), for example by means of standardized technical released processes, quality checks or work instructions.
Related content
Global remanufacturing benchmark part one: Industry and Challenges
Global remanufacturing benchmark part two: Market
Global remanufacturing benchmark part three: Products & Processes
Global remanufacturing benchmark part four: Core management
Global remanufacturing benchmark part six: Marketing and Sales
More information on the global remanufacturing benchmark
